Legal
Refund & Cancellation Policy
Last updated: 1 October 2026. This policy applies to all orders placed on Lomiaa. It is issued in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
1. Cancellation
You may cancel an order before it is shipped. To cancel, go to your account, select the order, and choose cancel. If the order has already been dispatched, you may refuse delivery and request a refund through support.
2. Returns
You can request a return within 7 days of delivery for items that are unused, in original packaging, and free of damage. The item must have a working tag and all original accessories.
3. Non-returnable items
For hygiene and safety, the following items cannot be returned: innerwear, socks, swimwear, personalized or customized products, and items with broken hygiene seals.
4. Refund processing
For prepaid orders, refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item. For COD orders, refunds are issued by bank transfer or to a linked UPI account within 7–10 business days.
5. Who pays return shipping?
If the item is defective, damaged, or incorrect, we cover return shipping. If you return an item for size, fit, or change of mind, you bear the return shipping cost.
6. Refund exclusions
Shipping fees are non-refundable except when the order is cancelled by us or the product is defective. Coupon value is not refunded as cash and cannot be reissued after a return.