Legal

Grievance Redressal

Last updated: 1 October 2026. In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, we provide a clear process for resolving user grievances.

1. How to raise a complaint

Email grievance@lomiaa.com or call +91 80 4718 0900. Include your order number, account email, and a clear description of the issue.

2. Timelines

We will acknowledge your complaint within 48 hours and attempt to resolve it within 30 days. If unresolved, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019.

3. Grievance officer

Name: Meera Krishnan
Designation: Principal Officer, Compliance & Grievance Redressal
Address: Level 4, One Unity, Plot 53, Hiranandani Business Park, Powai, Mumbai, Maharashtra 400076, India

4. Consumer protection

You have the right to file a complaint with a District, State, or National Consumer Commission if you are not satisfied with our resolution.